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1. |
How long do I have to wait until my login
works for the members area? |
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You'll just have to wait for between 2 and 5
little minutes for your username/password to
be propagated on all our servers. If after
10/15 minutes your account doesn't work,
just contact us at
webmaster@bongum.com - make sure you tell us as much info
as possible so we can fix the problem
quickly! |
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2. |
I didn't receive my login information,
what can I do? |
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If you didn't receive an email with your
access information after signing up, you can
try to retreive it using the
RETRIEVE FORM
located at the bottom of this page. However,
it may not work if you have entered the
wrong email or used an unworking email when
you signed up. If you can't retrieve your
access information using that form, you have
to contact us as soon as possible so we can
send you your access to get into the BonGum
members area - you can contact us at webmaster@bongum.com |
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3. |
My access isn't working, how can I get it
fixed? |
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Sometimes, it happens that an access doesn't
work - you are experiencing that problem
when your login/pass don't work to access
the BonGum Members Area. If you have that
problem, first make sure you're typing the
good username and password. It can get
tricky sometimes, you could type a L (l)
instead of 1 (one) etc. If it still doesn't
work, contact us at
webmaster@bongum.com, so we can help
you as quickly as possible |
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4. |
I'm not prompted to enter my username/password
trying to access the members area? |
You have to setup your browser so you'll be
prompted to enter your username and password.
Follow these directions to do so :
- From the Tools menu in Internet
Explorer, select Internet Options.
- Click the Security tab.
- Click the Custom Level button.
- If you scroll down on the next menu,
you will see "USER AUTHENTICATION: Logon".
Be sure that ANONYMOUS is not selected. If
it is, then you will not be prompted to
enter a username and password.
Here is a screenshot of the Menu you should
get :
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5. |
I lost my password, how do I retreive it? |
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You can easily retreive your password by
filling the following form, we'll send you
an instant email including your username and
your password to access the BonGum Members
Area :
Lost your userscode or
passcode? Please click
here.
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6. |
How do I cancel my subscription? |
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You can easily cancel your membership at
anytime, by filling the following form with
your subscription ID OR your username :
Cancel Membership
- If you must leave please follow this link.
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